Terms of Service

1. Acceptance of Terms

By accessing our website (evansroadmedicalcentrepty.site), using our services, or attending our medical centre, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services or website.

These Terms apply to all patients, visitors, and users of our website and medical services. Additional terms may apply to specific services and will be communicated to you as relevant.

2. Our Services

Evans Road Medical Centre provides general practice and family medicine services including, but not limited to:

• General practice consultations
• Women's, men's, and children's health services
• Chronic disease management
• Mental health assessments and care plans
• Pathology collection services
• Immunisation services
• Health assessments and preventive care

All medical services are provided by qualified, registered medical practitioners in accordance with Australian medical standards and regulations.

3. Appointments and Cancellations

The following policies apply to appointments:

• Appointments can be made by phone, in person, or through our online booking request form.
• Online booking requests are not confirmed until you receive confirmation from our reception team.
• We ask that you provide at least 2 hours' notice if you need to cancel or reschedule your appointment.
• Repeated failure to attend booked appointments ("no-shows") may result in a cancellation fee or restriction on future bookings.
• We endeavour to see patients at their scheduled time; however, emergency cases and clinical complexity may occasionally cause delays.
• Same-day appointments are available subject to availability.

4. Fees and Payment

Our fee and payment policies are as follows:

• We offer bulk billing for eligible patients, including children under 16, pensioners, and Health Care Card holders. Please enquire at reception about your eligibility.
• For privately billed consultations, payment is due at the time of service.
• We accept cash, EFTPOS, credit cards, and Medicare Easy Claim.
• A schedule of current fees is available at reception and upon request.
• Additional fees may apply for procedures, extended consultations, reports, and other services not covered by Medicare.
• If you are experiencing financial hardship, please speak with our practice manager confidentially.

5. Patient Responsibilities

As a patient, you are responsible for:

• Providing accurate and complete information about your medical history, current symptoms, medications, and allergies.
• Informing us of any changes to your personal details (address, phone, Medicare, etc.).
• Following agreed treatment plans and taking prescribed medications as directed.
• Attending scheduled appointments or providing timely notice of cancellation.
• Treating all staff and other patients with respect and courtesy.
• Settling any outstanding fees in a timely manner.

6. Medical Disclaimers

• The information provided on our website is for general informational purposes only and does not constitute medical advice. It should not be used as a substitute for professional medical consultation, diagnosis, or treatment.
• Always seek the advice of your doctor or qualified health provider with any questions regarding a medical condition.
• In a medical emergency, call 000 immediately.
• While we strive to provide the highest standard of care, no medical treatment is without risk, and outcomes cannot be guaranteed.
• We are not responsible for advice or treatment provided by third-party practitioners to whom you may be referred.

7. Website Use

When using our website, you agree to the following:

• You will not use the website for any unlawful purpose or in a manner that could damage, disable, or impair the website.
• You will not attempt to gain unauthorised access to any part of the website or its systems.
• All content on our website, including text, graphics, logos, and design, is the property of Evans Road Medical Centre Pty Ltd and is protected by Australian copyright law.
• You may not reproduce, distribute, or modify any content from our website without our prior written consent.
• We reserve the right to modify or discontinue any part of the website at any time without notice.

8. Limitation of Liability

To the maximum extent permitted by law, Evans Road Medical Centre Pty Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or reliance on information provided on the website. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law or other applicable legislation.

9. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Feedback and Complaints

We value your feedback and are committed to resolving any concerns promptly:

• Complaints can be made in person, by phone, or by email to our Practice Manager.
• We aim to acknowledge all complaints within 2 business days and resolve them within 30 days.
• If you are not satisfied with our response, you may contact the Health Complaints Commissioner (Victoria) at www.hcc.vic.gov.au or call 1300 582 113.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any dispute arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Victoria.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our services or website after any changes constitutes your acceptance of the updated Terms.

13. Contact Information

For questions about these Terms of Service, please contact us: